Terms of service
Terms of Service
1. Overview
These Terms of Service govern your use of the Recharch website and any purchases made through our online store.
Throughout these Terms, the terms “Recharch”, “we”, “us” and “our” refer to Recharch.
By visiting our website, placing an order or purchasing a product from us, you agree to these Terms of Service.
Please read them carefully before using our website or placing an order.
If you do not agree with these Terms, you should not use our website or purchase products from us.
2. Eligibility
By placing an order through our website, you confirm that:
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You are legally capable of entering into a binding contract.
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You are providing accurate and complete information.
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You are authorised to use the payment method provided.
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You are purchasing products for lawful purposes.
Our products are intended primarily for personal consumer use.
3. Products
We make reasonable efforts to display our products, colours, specifications, photographs and descriptions as accurately as possible.
However, the appearance of colours may vary slightly depending on your device, screen settings, lighting or display.
Minor visual differences that do not materially affect the functionality or advertised characteristics of a product may occur.
Nothing in this section limits your statutory rights if a product is faulty, materially different from its description or not fit for purpose.
4. Product Compatibility
Customers are responsible for checking product compatibility before placing an order.
Compatibility information is provided on the relevant product page wherever applicable.
For example, magnetic wireless charging performance may depend on the phone model, case, magnetic alignment and compatibility of the device being used.
If you are unsure whether a Recharch product is compatible with your device, contact us at:
before placing your order.
5. Product Use
Recharch products must be used responsibly and in accordance with the instructions supplied with the product.
You should not:
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Deliberately damage, puncture, crush or modify a battery product.
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Expose the product to excessive heat, fire or inappropriate environmental conditions.
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Attempt unauthorised repairs or modifications.
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Use visibly damaged charging equipment.
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Use the product in a way that is inconsistent with its intended purpose.
Damage caused by misuse, accidents, neglect, unauthorised modification or improper use may not be covered by our voluntary guarantee.
This does not affect your statutory rights regarding manufacturing defects or faults that were not caused by you.
6. Prices
All prices displayed on our UK website are shown in Pounds Sterling (GBP) unless otherwise stated.
Prices may change from time to time.
Any applicable taxes will be handled in accordance with applicable law.
The price charged for an order will normally be the price displayed at the time the order is placed, subject to the provisions relating to obvious pricing errors below.
7. Promotions & Discounts
From time to time, Recharch may offer:
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Discount codes
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Sale prices
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Multi-buy promotions
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Buy 1 Get 1 Free promotions
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Bundle offers
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Limited-time promotions
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Promotional gifts
Promotional offers may be subject to additional conditions displayed at the time of the promotion.
Unless otherwise stated, promotional codes cannot be combined with other promotional codes or offers.
We reserve the right to modify, suspend or end a promotion at any time for future orders.
Any statutory consumer rights applicable to orders already placed remain unaffected.
8. Bundle & Free Product Offers
Where an offer includes discounted or free units, the products form part of the overall promotional transaction.
For example:
Buy 1 Get 1 Free
or other multi-buy promotions may allocate the promotional discount across the overall order.
If part of a promotional bundle is later returned while other items are retained, any refund may be recalculated based on:
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The amount originally paid
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The items returned
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The products retained
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The promotional pricing structure
Please refer to our Returns & Refund Policy for further information.
Nothing in this section limits statutory consumer rights.
9. Orders
When you place an order, you are making an offer to purchase the products in your basket.
After placing an order, you will normally receive an order confirmation email.
Receiving an order confirmation does not necessarily mean that your order has been accepted.
Your order is normally accepted once it has entered fulfilment or has been dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
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Suspected fraud
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Payment failure
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Incorrect pricing
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Product availability issues
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Technical errors
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Abusive or fraudulent activity
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Orders placed in breach of these Terms
If we cancel an order after payment has been taken, the appropriate amount will be refunded to the original payment method.
10. Order Information
You are responsible for ensuring that the information supplied when placing an order is accurate.
This includes:
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Full name
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Delivery address
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Email address
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Contact information
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Product selection
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Product colour
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Quantity
Please review your order carefully before completing payment.
11. Incorrect Delivery Addresses
If you realise that you have entered an incorrect or incomplete delivery address, contact us immediately at:
If the order has not yet been dispatched, we will attempt to correct the address free of charge.
Once an order has been dispatched, we cannot guarantee that an address can be changed.
Where possible, we may contact the delivery company to request an amendment, but we cannot guarantee that the carrier will accept the request.
If a parcel is returned because the customer supplied an incorrect or incomplete address, additional delivery costs may apply if the customer requests that the parcel be shipped again.
12. Payment
Payment must be completed using one of the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be processed by third-party payment providers.
We do not guarantee that every payment method will be available at all times.
Orders may be cancelled where payment cannot be authorised or where fraud screening identifies a legitimate reason to prevent the transaction.
13. Pricing Errors
We make reasonable efforts to ensure that prices displayed on our website are correct.
However, errors may occasionally occur.
If a product has been displayed at an obviously incorrect price due to a technical, administrative or typographical error, we may contact you before fulfilling the order.
You may then choose to proceed at the correct price or cancel the order.
If the order is cancelled, any payment already collected for that order will be refunded.
14. Product Availability
All orders are subject to product availability.
Inventory information displayed on the website may change without notice.
Adding a product to your basket does not reserve that product.
If a product becomes unavailable after you place an order, we will contact you where necessary and provide an appropriate refund or alternative solution.
15. Shipping
Recharch currently sells primarily to customers in the United Kingdom.
Available delivery options and estimated delivery times will be displayed on our website or during checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
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Carrier delays
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Customs or border processing where applicable
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Severe weather
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Public holidays
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High-volume periods
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Incorrect delivery information
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Events affecting transport networks
We will make reasonable efforts to ensure that orders are delivered within the applicable timeframe.
16. Order Tracking
Where tracking is available, customers will normally receive tracking information by email after the order has been dispatched.
Tracking information is supplied by the relevant delivery company and may occasionally take time to update.
Customers can use our Track My Order page to access available shipment information.
17. Delivered Orders
Where tracking shows that a parcel has been delivered but the customer reports that it has not been received, Recharch may open an investigation with the delivery company.
To assist with fraud prevention and the carrier investigation, we may request:
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Valid proof of identity
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A signed Declaration of Non-Receipt
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Information reasonably required by the delivery company
Please refer to our Returns & Refund Policy for further details.
18. Cancellations
If you wish to cancel an order, contact:
as quickly as possible.
If the order has not yet been dispatched and we are able to stop fulfilment, we will cancel it.
If the order has already been dispatched, you may need to refuse delivery where possible or receive the parcel and follow the applicable return procedure.
Your statutory cancellation rights remain unaffected.
19. Returns & Refunds
Returns, refunds, defective products, promotional bundles, order cancellations and our voluntary 30-Day Guarantee are governed by our separate Returns & Refund Policy.
Our Returns & Refund Policy forms part of these Terms of Service.
Nothing in these Terms is intended to remove or restrict statutory consumer rights.
20. 30-Day Guarantee
Recharch offers a voluntary 30-Day Guarantee subject to the conditions described in our Returns & Refund Policy.
Depending on the circumstances, an eligible claim may result in:
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A replacement
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A return
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A refund
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Another appropriate resolution
This commercial guarantee operates in addition to statutory consumer protections and does not replace them.
21. Faulty Products
Products supplied by Recharch should be of satisfactory quality, fit for their normal intended purpose and match their description.
If you believe a product is faulty, contact:
We may request photographs, video evidence or other reasonable information to help identify the issue.
Your statutory rights concerning faulty or misdescribed goods remain unaffected.
22. Intellectual Property
Unless otherwise stated, all content displayed through the Recharch website is owned by or licensed to Recharch.
This includes, where applicable:
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Brand names
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Logos
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Product photography
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Graphics
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Videos
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Website designs
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Written content
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Product descriptions
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Marketing materials
You may not reproduce, distribute, copy, modify, republish or commercially exploit our content without prior written permission.
Personal, non-commercial use of the website is permitted.
23. Recharch Branding
The Recharch name, logo, visual identity and associated branding may not be used in a way that falsely suggests endorsement, partnership, affiliation or authorisation by Recharch.
Unauthorised commercial use is prohibited.
24. Reviews & User Content
If you voluntarily submit a review, photograph, video, testimonial or other content to Recharch, you confirm that:
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The content is yours or you have permission to share it.
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It does not infringe another person's rights.
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It is not fraudulent, unlawful, defamatory or intentionally misleading.
Where you specifically authorise us to use submitted content for marketing purposes, Recharch may reproduce or display that content in accordance with that permission.
25. Prohibited Uses
You may not use our website:
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For unlawful purposes
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To commit or facilitate fraud
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To submit false information
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To interfere with website security
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To introduce malicious software
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To scrape or copy protected content unlawfully
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To impersonate another person
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To abuse promotions or refund procedures
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To attempt unauthorised access to our systems
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To infringe intellectual property rights
We may restrict access or cancel orders where we reasonably believe our website or services are being abused.
26. Fraud Prevention
We reserve the right to carry out reasonable fraud-prevention checks.
An order or claim may be temporarily placed on hold while we verify information where there are reasonable grounds to suspect fraudulent activity.
We may request additional information where reasonably necessary to verify an order, payment or delivery claim.
Any personal information used for fraud prevention will be handled in accordance with applicable data protection requirements and our Privacy Policy.
27. Third-Party Services
Our website may rely on third-party providers for services including:
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Website hosting
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Payment processing
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Delivery
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Order tracking
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Reviews
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Analytics
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Customer communication
Use of certain third-party services may also be subject to those providers' own terms or privacy policies.
We are not responsible for independent third-party websites that we do not control.
28. External Links
Our website may occasionally contain links to external websites.
These links may be provided for convenience or information.
Unless explicitly stated otherwise, the presence of a link does not mean that Recharch controls or endorses the third-party website.
You access third-party websites at your own discretion.
29. Website Availability
We aim to keep our website available and functioning correctly.
However, we do not guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict access for:
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Maintenance
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Security
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Technical updates
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Infrastructure issues
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Circumstances outside our reasonable control
30. Changes to Our Website & Products
We may update, modify or discontinue website features, product ranges, colours, prices, promotions or services from time to time.
Changes will not remove rights that have already arisen under an existing contract or applicable consumer law.
31. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any liability that cannot legally be excluded
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Your statutory consumer rights
Subject to applicable law, Recharch will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.
If you purchase products as a consumer, we are not responsible for business losses arising from personal use of our products, including loss of profit, business opportunity or commercial revenue.
32. Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control.
These may include, for example:
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Transport disruption
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Carrier failures
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Natural disasters
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Severe weather
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War or civil unrest
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Government restrictions
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Major infrastructure failures
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Strikes
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Internet or telecommunications outages
Where such an event materially affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
33. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that certain personal information may need to be processed in order to:
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Process orders
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Take payments
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Deliver products
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Provide customer support
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Prevent fraud
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Handle returns and refunds
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Investigate delivery issues
Please refer to our Privacy Policy for further information.
34. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
35. No Waiver
If Recharch does not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
36. Changes to These Terms
We may update these Terms of Service from time to time.
The version applicable to your purchase will generally be the version in effect when your order was placed.
Material changes will apply to future transactions and will not remove statutory rights relating to previous orders.
37. Governing Law
These Terms and purchases made through Recharch are subject to applicable UK consumer law where the customer is a UK consumer.
Nothing in these Terms is intended to prevent a consumer from relying on mandatory legal protections available to them in the part of the United Kingdom in which they live.
38. Contact Us
If you have any questions about these Terms of Service, your order or our products, contact:
Recharch
Our customer service team aims to respond within 24 hours.
Your Statutory Rights
Nothing contained in these Terms of Service is intended to exclude, restrict or replace any statutory consumer rights that cannot legally be excluded.
Our policies and voluntary guarantees operate in addition to your statutory rights.