Refund policy
Returns & Refund Policy
At Recharch, we want you to shop with confidence.
We offer a 30-Day Guarantee on eligible orders placed through our website.
If you have any issue with your order, please contact our customer service team at hello@recharch.com before returning any product.
The correct return address will be provided by our team once you contact us.
1. Our 30-Day Guarantee
You may contact us within 30 days of receiving your order if you are not satisfied with your purchase or experience an issue with your Recharch product.
Depending on the circumstances, we may offer:
-
A return and refund
-
A replacement
-
A full refund for a confirmed defective product
-
Another appropriate solution agreed with you
Our 30-Day Guarantee is offered in addition to your statutory consumer rights.
2. Change of Mind or Unsatisfied With Your Purchase
If you are not satisfied with your Recharch product, please contact us at hello@recharch.com within 30 days of receiving your order.
We may ask you to provide clear photographs showing the current condition of the product before providing return instructions.
Once your return has been accepted, our team will provide you with the correct return address.
Return shipping costs are the responsibility of the customer.
The product must be returned with all accessories and components originally supplied.
Once the returned product has been received, we will inspect its condition before processing the refund.
Products that have been broken, materially damaged, modified or improperly used by the customer may not qualify for a refund under our voluntary 30-Day Guarantee.
Normal inspection or reasonable handling does not automatically prevent a statutory return.
3. UK 14-Day Cancellation Right
For eligible online purchases, UK customers have the right to cancel an order within 14 days of receiving it without giving a reason.
If you wish to exercise this right, contact us at hello@recharch.com within the applicable period.
After notifying us of your cancellation, the goods must be returned in accordance with the return instructions provided by our team.
The customer is responsible for the direct cost of returning the goods, provided this responsibility has been communicated before purchase.
If the product has been handled beyond what is reasonably necessary to inspect its nature, characteristics and functionality, and this has reduced its value, an appropriate deduction may be made where permitted by law.
Where applicable, any standard outbound delivery charge required to be refunded by law will also be refunded. Premium delivery charges above the standard delivery cost are not refundable beyond the amount required by law.
4. Faulty or Defective Products
If your Recharch product does not work correctly, please contact us at hello@recharch.com.
To help us confirm the issue, we may request:
-
Photographs of the product
-
A short video showing the fault
-
Your order information
If the product is confirmed to be defective, we may offer a full refund or replacement, depending on the circumstances and your applicable consumer rights.
UK consumer law provides additional statutory remedies for goods that are faulty, not as described or not of satisfactory quality, including a short-term right to reject in qualifying circumstances. The statutory short-term right to reject generally lasts at least 30 days.
Where a return is required because the product is faulty, incorrect or otherwise subject to statutory consumer rights, return costs will be handled as required by applicable UK law.
5. Products Damaged During Delivery
Please inspect your order when it arrives.
If your product has been damaged during delivery, please contact us within 24 hours of delivery whenever possible.
We may ask you to provide photographs of the product, packaging and any visible damage.
This allows us to investigate the issue with the delivery company quickly and determine the appropriate solution.
Depending on the situation, we may provide a replacement or refund.
The 24-hour reporting request is intended to assist with carrier investigations and does not remove any statutory consumer rights you may have.
6. Sale Items, Discounts & Promotional Orders
Products purchased during a sale, with a discount code, or as part of a promotional offer remain covered by any statutory consumer rights that apply.
However, our additional voluntary 30-Day Guarantee beyond your statutory rights may not apply to discounted or promotional products.
This includes, but is not limited to:
-
Sale items
-
Discount-code purchases
-
Buy 1 Get 1 Free offers
-
Multi-buy promotions
-
Promotional bundles
Any statutory rights relating to cancellation, faulty goods or misdescribed products remain unaffected. UK consumer rights also apply to products purchased at discounted prices.
7. Bundles & Buy One Get One Free Offers
If you purchase a promotional bundle and wish to return the entire order, all products forming part of the offer, including any free promotional units, must be returned.
If you wish to keep part of the bundle, please contact us before returning anything.
We may offer a partial refund based on:
the products being returned, the products you wish to keep, the promotional price originally paid and the structure of the original offer.
The applicable refund amount will be communicated to you before the return is completed.
8. Return Shipping Costs
Return shipping costs are the responsibility of the customer for change-of-mind returns, dissatisfaction returns and returns made under our voluntary 30-Day Guarantee.
Customers are responsible for arranging and paying for the return shipment to the address provided by our customer service team.
We strongly recommend using a tracked shipping service.
Recharch cannot be responsible for a return parcel until it has been successfully received at the return address provided by us.
If a product is faulty, incorrect or damaged on arrival, please contact us before returning it. Any return costs that Recharch is legally required to cover will be handled accordingly.
9. Return Address
Do not send a product back before contacting us.
Return addresses may vary depending on the order and fulfilment location.
Please contact:
Our customer service team will provide you with the correct return address and instructions.
Returns sent to an address that was not provided by our team may result in significant delays or may not be received correctly.
10. Tracking Shows Delivered but You Have Not Received Your Order
If the tracking information shows that your parcel has been delivered but you have not received it, please contact us immediately.
Because these claims require a formal investigation with the delivery company, we may require:
-
A clear copy or photograph of a valid government-issued identity document, such as a passport or driving licence
-
A signed Declaration of Non-Receipt confirming that you did not receive the parcel
-
Any additional information reasonably required to investigate the delivery
Once the required documentation has been received, we will open an investigation with the delivery company.
Providing these documents does not automatically guarantee a refund or replacement. The appropriate resolution will depend on the circumstances, the outcome of the carrier investigation and your applicable consumer rights.
Identity documentation collected for this purpose will be used for identity verification, fraud prevention and investigation of the delivery claim. Personal information should be limited to what is reasonably necessary for the purpose of the investigation.
11. Incorrect or Incomplete Delivery Address
Customers are responsible for ensuring that all delivery information entered at checkout is correct.
If you notice an error before your order has been dispatched, contact us immediately at hello@recharch.com.
Where possible, we will update the delivery address free of charge.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
We may contact the delivery company and attempt to update the delivery instructions, but we cannot guarantee that the carrier will accept the change.
If a parcel is returned because an incorrect or incomplete address was provided by the customer, we may arrange a new shipment once the parcel has been returned and the correct address has been confirmed.
Additional shipping costs may apply to the new shipment.
12. Cancelling an Order Before Dispatch
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been dispatched and we are able to stop the shipment, we will cancel the order and issue the appropriate refund.
There is no cancellation fee for an order successfully cancelled before dispatch.
13. Cancelling an Order After Dispatch
Once an order has been dispatched, we may no longer be able to stop the shipment.
Where possible, you may either refuse the parcel when delivery is attempted or receive the parcel and return it according to our return procedure.
Please contact us before returning the product so that we can provide you with the correct return address.
Return shipping costs remain the responsibility of the customer where the return is a change-of-mind return.
14. Exchanges
We currently do not offer exchanges for colour or personal preference.
If you would like another colour or model, you may return an eligible product according to this policy and place a new order separately.
If you received the wrong product or your product is defective, please contact us and we will provide an appropriate solution.
15. Refunds
Once your return has been received and inspected, we will notify you by email regarding the outcome of your refund request.
If approved, your refund will be issued to the original payment method used for the purchase.
For statutory cancellation refunds, applicable UK rules require the trader to refund within the relevant legal timeframe, generally no later than 14 days after receiving the goods back or receiving appropriate evidence that they were sent back.
Once Recharch has issued the refund, your bank or payment provider may take approximately 5–10 business days to display the funds in your account.
Bank processing times are outside our control.
16. Contact Us
For any return, refund, defective product, damaged order or delivery issue, contact our customer service team at:
We aim to respond to enquiries within 24 hours.
Your Consumer Rights
Our 30-Day Guarantee is a voluntary Recharch policy offered in addition to your statutory consumer rights.
Nothing in this Returns & Refund Policy is intended to exclude, restrict or replace any rights that cannot legally be excluded under applicable UK consumer law.