Shipping policy
Shipping Policy
At Recharch, we aim to make receiving your order as simple and straightforward as possible.
This Shipping Policy applies to orders placed through our UK online store.
For any questions regarding your order or delivery, please contact us at:
1. UK Shipping
Recharch currently ships to customers throughout the United Kingdom.
At this time, we do not offer international shipping.
2. Free UK Shipping
We offer FREE SHIPPING across the UK on all orders.
There is no minimum order value required to qualify for free shipping.
Any available shipping information will be displayed during checkout before you complete your purchase.
3. Order Processing Time
Orders are normally processed within:
1–2 business days
Processing time refers to the time required to prepare, verify and dispatch your order.
Business days do not include:
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Saturdays
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Sundays
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UK bank holidays
Once your order has been dispatched, you will receive a shipping confirmation email.
4. Estimated Delivery Time
Once your order has been dispatched, estimated delivery is:
5–12 business days
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
Delivery times may occasionally vary due to factors outside our reasonable control, including carrier delays, high-volume periods, severe weather, public holidays or transport disruptions.
5. Total Estimated Delivery Time
When processing and delivery times are combined, most orders should arrive within approximately:
6–14 business days from the date the order is placed.
Please remember that weekends and UK bank holidays are not counted as business days.
6. Order Tracking
Once tracking information becomes available, we will send it to the email address provided when you placed your order.
You will be able to follow the progress of your shipment using the tracking information provided.
You can also access available tracking updates through our Track My Order page.
Please note that tracking information may sometimes take a short period to update after the parcel has been dispatched.
7. Tracking Has Not Updated
It is normal for tracking information to occasionally remain unchanged for several days while a parcel moves between carrier facilities.
If your tracking has not updated for an unusually long period or your estimated delivery timeframe has passed, please contact us at:
Our customer service team will review the shipment and, where necessary, contact the delivery company for further information.
8. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control.
These may include:
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Carrier delays
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Severe weather
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Transport disruption
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High seasonal demand
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UK bank holidays
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Operational disruptions
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Incorrect or incomplete delivery information
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Other circumstances affecting the delivery network
If your order is significantly delayed, please contact us and we will investigate the shipment with the carrier.
Nothing in this policy limits any statutory rights you may have where an order is not delivered within the period required by applicable UK consumer law.
9. Incorrect or Incomplete Delivery Address
Customers are responsible for ensuring that the delivery information provided during checkout is complete and accurate.
Please check your:
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Full name
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House or flat number
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Street address
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City
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Postcode
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Contact details
before completing your order.
If you notice an error before your order has been dispatched, contact us immediately at:
Where possible, we will update the delivery information free of charge.
10. Address Changes After Dispatch
Once your order has been dispatched, we cannot guarantee that the delivery address can be changed.
If you contact us quickly, we may attempt to contact the delivery company and request an address update or alternative delivery arrangement.
However, changes after dispatch depend on the carrier and cannot be guaranteed by Recharch.
11. Parcels Returned Due to an Incorrect Address
If your parcel cannot be delivered because the delivery address supplied during checkout was incorrect, incomplete or inaccessible, the parcel may be returned.
Once the parcel has been returned, we can arrange for it to be shipped again after confirming the correct delivery information.
In these circumstances, additional shipping costs may apply to the new shipment where the delivery failure resulted from incorrect or incomplete information supplied by the customer.
12. Delivery Attempts
Depending on the carrier, delivery may be:
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Delivered directly to the address provided
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Left in an authorised safe place
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Delivered to a neighbour
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Redirected to a collection point
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Subject to another delivery attempt
Please follow the instructions provided through your tracking information where available.
13. Tracking Shows Delivered but You Have Not Received Your Parcel
If your tracking information shows Delivered but you cannot locate your parcel, please first check:
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Around your property and any safe places
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With other members of your household
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With neighbours where appropriate
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Any delivery photograph or information provided by the carrier
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Whether the parcel was redirected to a collection point
If you still cannot locate your order, contact us at:
We will investigate the delivery with the carrier.
14. Delivered but Not Received Claims
Where tracking confirms delivery but the customer states that the parcel was not received, we may require additional documentation before opening a formal investigation.
This may include:
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A clear copy or photograph of a valid government-issued identity document, such as a passport or driving licence
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A signed Declaration of Non-Receipt confirming that the parcel was not received
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Any additional information reasonably required by the delivery company for its investigation
These measures help us verify the claim, prevent fraudulent delivery claims and provide the carrier with the information required to investigate the shipment.
Once the requested documentation has been received, we will open an investigation with the delivery company.
Any personal information collected for this purpose will only be used where reasonably necessary to investigate the claim and will be handled in accordance with applicable data protection requirements.
15. Lost Parcels
If the delivery company confirms that your parcel has been lost in transit, we will normally offer to send you a replacement at no additional cost.
If you do not wish to receive a replacement, please let us know.
Where appropriate, we will instead issue a refund to the original payment method, subject to the circumstances of the order and your applicable consumer rights.
16. Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as possible.
Where possible, we ask that delivery damage is reported within 24 hours of receiving the parcel so that we can investigate the issue with the delivery company quickly.
Please provide:
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Clear photographs of the product
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Photographs of the packaging
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Photographs of any visible shipping damage
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Your order number
Depending on the circumstances, we may arrange a replacement, refund or another appropriate solution.
The request to report shipping damage within 24 hours is intended to help us investigate the issue efficiently and does not remove any statutory consumer rights.
17. Orders Lost or Damaged During Transit
If an order is confirmed as lost or damaged while being transported to you, please contact us before taking any further action.
We will work with the delivery company to investigate the shipment and determine the appropriate resolution.
Where appropriate, our preferred first solution is to send a replacement at no additional cost.
If you do not wish to receive a replacement, a refund may be provided where applicable.
18. Cancelling an Order Before Dispatch
If you wish to cancel or modify your order, contact us as quickly as possible at:
If your order has not yet been dispatched and we are able to stop fulfilment, we can cancel the order without a cancellation fee.
19. Orders Already Dispatched
Once an order has been dispatched, we may no longer be able to cancel or modify the shipment.
Where appropriate, you may:
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Refuse delivery where the carrier permits it, or
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Receive the parcel and then follow our return procedure
Please refer to our Returns & Refund Policy for further information regarding returns and cancellations.
20. Delivery Estimates
All delivery dates and timeframes displayed on our website are estimates unless we explicitly state otherwise.
We make reasonable efforts to ensure orders are processed and delivered within the estimated timeframe.
Where applicable, your statutory rights relating to delivery times remain unaffected.
21. Business Days
Whenever we refer to business days, we mean Monday to Friday, excluding UK bank holidays.
Orders placed during weekends or bank holidays will normally begin processing on the next business day.
22. Contact Us
If you have any questions about:
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Your shipment
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Tracking
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Delivery delays
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A missing parcel
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An incorrect delivery address
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A damaged parcel
please contact our customer service team at:
We aim to respond to customer enquiries within 24 hours.
Your Consumer Rights
This Shipping Policy operates alongside your statutory consumer rights.
Nothing contained in this policy is intended to exclude, restrict or replace any rights that cannot legally be excluded under applicable UK consumer law.